Shipping policy

ORDER PROCESSING:

Please allow 1 day to process your order. Expect an email within timeframe to let you
Know your order is on the way!
Orders can be picked up daily, from 10 AM. An email will be sent when your order is ready for
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. 
Orders placed before 10 a.m. will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking
information.
FLAT RATE SHIPPING
Orders are generally shipped within a timeframe using your shipping provider (USPS, UPS, FEDEX, DHL Post's delivery standard is 2–7 days). 


DOMESTIC SHIPPING RATES AND ESTIMATES
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
You can also emphasize any free shipping thresholds you offer (e.g., free shipping for orders over $50). For multiple shipping options, you can list carrier options, prices, and delivery times
INTERNATIONAL SHIPPING:
We offer international shipping If relevant, you can also include countries you don’t ship to: At this time,
If you’re using calculated shipping rates, shipping charges for your order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. 
Your order may be subject to import duties and taxes (including VAT), which are incurred once
A shipment reaches your destination country. Your not responsible for these
charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible
at info@vensia.ai  with your order number and a photo of the item’s condition. We
address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@vensia.ai